This Privacy Policy explains how personal information is collected, used, stored, and protected when you access or use this website. It applies to all visitors, customers, and users who browse the site, place orders, or communicate with support. The purpose of this policy is to provide transparency and clarity regarding how personal data is handled.
Personal information may be collected when you place an order, submit an enquiry, or interact with website features. This may include contact details, delivery information, order references, payment-related identifiers, and communication records.
The website also uses cookies and similar technologies to support essential functionality, maintain security, and understand how the website is used. These technologies collect non-identifying data such as browser type, device information, and interaction patterns.
Collected information is used only for purposes such as order processing, delivery coordination, customer support, and website operation improvement. Information is not used beyond what is necessary to provide requested services.
Personal information may be shared with third parties involved in payment processing, logistics, or technical services, strictly on a need-to-know basis. These parties are required to handle personal data in accordance with applicable privacy and data protection standards.
Personal information is retained only for as long as required to fulfil its intended purpose or to meet legal and regulatory obligations. Reasonable technical and organisational safeguards are applied to protect data against unauthorised access, loss, or misuse.
Cookies are used to improve website functionality and user experience. By continuing to use the website or adjusting browser settings to allow cookies, you acknowledge and consent to the use of cookies as described in this policy. Cookie preferences may be managed or disabled through your browser settings at any time.
You have the right to request access to personal information held about you, request corrections, or request deletion where permitted by applicable law. You may also withdraw consent for certain data uses, noting that this may affect the ability to provide some services.
Requests relating to personal information can be submitted using the contact details provided below. Reasonable steps will be taken to verify identity and respond within an appropriate timeframe.
Personal information is processed on lawful grounds, including order fulfilment, compliance with legal obligations, and legitimate operational requirements. Data handling practices are designed to comply with applicable Australian privacy laws and regulations, and this policy is governed by the laws applicable in Australia.
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, technology, or operational practices. Any updates take effect once published on this page.
Address: APT BLK 4 TELOK BLANGAH CRESCENT #10-456, SINGAPORE 090004, SINGAPORE
Email: help@nestmylab.com
Phone: +65 (914) 95031
Service Hours: Monday to Friday, 9:30 am – 4:30 pm (AEST). Enquiries received outside these hours or on public holidays will be responded to on the next business day.
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