Return, Exchange, or Refund Policy

1. Approach to Returns and Refunds

Our store offers a return and refund process for situations where an item does not meet expectations or arrives with an issue. Direct replacements are not provided. Furniture items follow a structured allocation and dispatch process, and replacements may affect order accuracy and delivery timelines. For this reason, alternative items are handled through a return and refund, followed by a new order if required.

2. Change-of-Mind Returns

A return request may be submitted if an item is no longer required. To be eligible, all of the following conditions must be met:

The item is unused, unassembled, and in original condition
All original parts, accessories, and protective packaging are included
The return request is submitted within 30 days of delivery

Items that do not meet these conditions may not qualify for a refund.

3. Returns for Product Issues

Returns may also be requested if an item has a confirmed defect, missing components, or damage that occurred during transit. These requests must be submitted within 30 days of delivery.

Once the issue has been reviewed and verified, a refund outcome will be determined based on the specific circumstances. This may include a full or partial refund.

4. Return Request Process

To initiate a return or refund request, please contact us by email and include your order number along with a clear description of the issue.

A return shipping label is included inside the parcel at the time of delivery. If the return request is approved, this label must be used to return the item according to the provided instructions.

5. Processing Time, Cut-Off Schedule, and Refund Handling

Processing Cut-Off Time:

• Requests submitted before 4:30 pm (AEST) on business days will begin processing on the same day.

• Requests submitted after 4:30 pm, or on weekends or Australian public holidays, will be processed from the next business day.

• Once a returned item is received and inspected, refunds are processed within 1–4 business days using the original payment method. The time required for funds to appear in your account may vary depending on your bank or payment provider.

Items that are altered, incomplete, misused, or returned outside the stated conditions are not eligible for a refund.

6. Delivery and Return Shipping

All products are delivered free of charge within Australia.

For returns due to confirmed product defects or transit-related damage, return shipping is arranged at no cost to the customer. For change-of-mind returns, applicable handling or processing costs may be deducted from the refund where permitted.

7. Contact Information

Address: APT BLK 4 TELOK BLANGAH CRESCENT #10-456, SINGAPORE 090004, SINGAPORE
Email: help@nestmylab.com
Phone: +65 (914) 95031
Service Hours: Monday to Friday, 9:30 am – 4:30 pm (AEST). Enquiries received outside these hours or on public holidays will be responded to on the next business day.